Shipping policy

📦 Shipping & Delivery Information

Last updated: September 2026

Thank you for supporting The Hoof Life Series — every book is packed with care before it journeys to you. 🐴📍🤍

📍 Where We Ship

• 🇬🇧 United Kingdom — including England, Scotland, Wales & Northern Ireland

• 🌍 International — select countries worldwide. Options and rates will show at checkout

⏰ Processing Times

Most orders are prepared and dispatched within 2–5 working days. Our special braille editions are hand-finished with care — please allow up to 7 working days for these. Thank you for your patience and understanding! 📍✨

Calculated automatically at checkout based on your location and order weight. You'll see the exact cost before completing your purchase — no hidden surprises! ✨

🌐 International Orders — Important Notes

• Customs & Import Duties: International orders may be subject to customs fees, import duties, or local taxes upon arrival. These charges are the responsibility of the customer and are not included in our pricing or shipping costs. Please check with your local customs office before ordering if unsure.

• Tracking: International standard shipping may not include tracking. A tracked option may be available at checkout for an additional fee.

• Delays: Customs processing can sometimes cause delays beyond our estimated delivery times. We appreciate your patience.

📬 Order Tracking

Once your order is dispatched, you'll receive an email with your tracking number (if a tracked service was selected). If you haven't received this within 7 days of placing your order, please check your spam folder or contact us at the.hooflife@hotmail.com 📧

We are not responsible for delays caused by the postal service, customs, or circumstances beyond our control — but we're always here to help! 🤍

💌 Questions?

We're here to help with anything shipping-related:

📧 Email: the.hooflife@hotmail.com
📱 Instagram: @the.hooflife

Thank you for your patience and for helping inclusive stories travel near and far. Every book that finds a reader makes a difference. 📍🌍✨

The Hoof Life Series
Birmingham, United Kingdom

🚚 Estimated Delivery Times

Please note: These are estimates and not guaranteed times. Actual delivery may vary due to postal carrier delays, customs processing, or busy periods.

Destination	Estimated Delivery
🇬🇧 UK	3-7 working days after dispatch
🇪🇺 Europe	5–21 working days after dispatch
🌍 USA, Canada & Rest of World	5-21 working days after dispatch