Privacy policy
🔒 Privacy Policy
Last updated: September 2026
At The Hoof Life Series, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe. Your trust matters to us, always. 🐴
📋 1. What Information We Collect
We only collect what we truly need to serve you:
• Name & address — to process your order and deliver your books
• Email address — to send order confirmations, updates, and (with your permission) occasional news about new releases or events
• Phone number — optional, only to help with delivery if needed
• Payment details — processed securely by our payment provider; we never store your full card details on our website
🤝 2. How We Use Your Information
Your data is used only to:
• ✅ Process, confirm, and deliver your order
• ✅ Respond to your questions and support requests
• ✅ Send you updates — only if you've opted in to hear from us
• ✅ Comply with legal obligations
🚫 3. What We NEVER Do With Your Data
• ❌ We never sell your personal information to anyone — ever
• ❌ We never share your data with third parties for marketing purposes
• ❌ We never send you emails from other companies
🔁 4. Who We Share Your Data With
Only trusted partners who help us run our service:
• 📦 Delivery partners — just your name and address to get your book to you
• 💳 Payment processors — to handle your payment securely
• ⚖️ Law/regulatory bodies — only when legally required to do so
📧 5. Marketing & Email Updates
• You can opt in to receive news about new books, events, and special updates
• You can unsubscribe at any time — every email includes a simple unsubscribe link
• No pressure — we respect your inbox and your choice completely 🤍
🛡️ 6. How We Keep Your Information Safe
• Your data is encrypted and stored securely
• We use secure payment providers — your card details never touch our servers
• We regularly review our security practices to keep your information protected
📅 7. How Long We Keep Your Data
• Order details: Kept for as long as needed to fulfill your order + legal accounting requirements (typically 6 years for UK tax purposes)
• Marketing preferences: Kept until you unsubscribe or ask us to remove your details
✋ 8. Your Rights
You have the right at any time to:
• ✅ Request a copy of the personal data we hold about you
• ✅ Correct any information that's inaccurate
• ✅ Request deletion of your personal data (where legally permitted)
• ✅ Withdraw consent — e.g., unsubscribe from emails anytime
Simply email us at the.hooflife@hotmail.com — we're happy to help!
🍪 9. Cookies
Our website may use basic cookies to improve your experience — such as remembering your cart contents. You can disable cookies in your browser settings if you prefer.
✏️ 10. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with a new "Last updated" date at the top.
💌 11. Contact Us
Have questions about your privacy or how we look after your information? Just say hello:
📧 Email: the.hooflife@hotmail.com
📍 Location: Birmingham, United Kingdom
Thank you for trusting us with your support and your stories. We'll always look after your information as carefully as we look after our books. 📍🐴✨
The Hoof Life Series